Refund policy

Draft, not in force. Parts marked [like this] are still to be filled in, and this text has not been reviewed by a lawyer. It describes how the demo works today.

The rules on this page are a proposal for the owner to confirm or change. They are written to match how the demo works today.

Cancelling

You can cancel a plan at any time from the plan page in the demo. You are not charged again. Credits you already received stay on your account.

Refunds

First payment. If Klemma is not what you expected, ask within [refund window] and the first payment is refunded, provided no more than a small part of that month's credits was used. [What counts as a small part, to be decided, e.g. 10%.]
Later months. A month that has started is not refunded. Cancel before the next payment date to avoid the next charge.
Extra credits. Extra credits you bought and have not used any of are refunded if you ask within [refund window]. [Whether a partly used pack is refunded for the part left, to be decided.]
Our mistake. If you were charged twice, charged after cancelling, or paid for credits you did not receive, tell us and it is put right, by a refund or by granting the credits, whichever you prefer.
The demo ends. If we end the demo while you have a plan, the month in progress is refunded for the part that remains.

Free credits and unused credits have no money value and are not paid out.

Nothing here limits rights the law gives you that cannot be set aside. [If consumers may use Klemma: the statutory right to withdraw and how it applies to a service that starts at once, to be written in legal review.]

How to ask

Write to support@klemma.eu from the email address of your account. Refunds go back to the payment method used, through Stripe. Credits granted for a refunded payment are taken off the account.

[Taking credits back on a refund is done by hand today; it is not built into the demo.]

In force from [date]. See also the terms of use.